Trying to get anything from FLVS over the phone is...

Trying to get anything from FLVS over the phone is a HORRIBLE and PAINFUL experience. My daughter has been in the program for 3 years and did not receive her Intent to Return letter. We have called numerous times about it. I'm on never ending hold AGAIN with your call center. They keep telling me that they cannot do anything and to wait for the e-mail and wait for the link, but today is the LAST DAY to register according to the woman on the phone. Service is horrible. You should call the toll free number and be connected to people that can actually do something to fix the situation. Whenever we have an issue it takes hours of time and sometimes dozens of contacts to try and fix it. NOT ACCEPTABLE. If you are that overbooked, you should not take new students. Moving from one grade to the next should not be this difficult. Also, I'd like you to see you reply back with a plan or information on how you are going to fix your problems. Not the same generic "thank you and we are working on it..." So many people have told you the same thing! Who has taken responsibility over there and actually FIXED YOUR ISSUES? What SPECIFIC and MEASURABLE action have you actually taken. I used to rave about FLVS. If you are thinking about signing up....DON'T DO IT!! Not until they fix their issues and get things resolved. As I'm typing this, my phone timer is at 43 minutes and 2 seconds for someone to simply acknowledge that my daughter is returning to school. Unbelievable. Absolutely terrible customer service.