Ms Cici X

Review of Harrah's Laughlin Hotel and Ca...

DO NOT STAY HERE..............We have been going t...

DO NOT STAY HERE..............We have been going to Laughlin for many years, this July 2017 we decided to try Harrah's so reservations were made for three nights. I have always seen the hotel from Casino Drive, never drove into the parking structure. To my surprise when we arrived the hotel to me looks old, not maintained (I have stayed the Harrah's San Diego and Las Vegas) but this hotel looked old, I tried to look passed it. When we checked out I left behind a pair of pants, a blouse and sandals in one of the drawers in the room dresser, when I got home the following day I called, filed a report with Security/Risk management the employees in certain words accused me of lying, I have been calling Susan at Risk Management left her over 6 messages to call me back to get status and a month later no call from her. For my own personal experience make reservations at any other hotel but Harrahh's the price you are going to pay here it is not worth it. Someone either in the cleaning crew or lost in found kept my clothes. The employees have access to your personal items any hour of the day, They fail in cleanliness room or halls, maintenance, cleaning crew, management need to improve.

The rooms and halls smell, had a damp musty smell, old cheap bed covers, carpet stained not properly vacummed, slow elevators, heated, the arcade was not clean, dirty windows. Expensive room fee and Resort Fee this place has to go...........

DO I RECOMMEND HARRAH'S, TO ANY ONE? , the choice is your ABSOLUTELY will never stay here again