We have been members of that Y for a total of 4 ye...

We have been members of that Y for a total of 4 years. Facilities are sub-par in cleanliness, especially changing rooms and toilets. Activities are limited, so no indoor or outdoor tennis, for example. But we still used it for swim lessons for the children.
Management and leadership were defensive and not responsive to parents' concerns. When the swim coach, Christina, treated our children differentially with no explanation of why their treatment was severe and different from other children, and with no apologies if this was a mistake because the coach had "a bad day" following a personal loss that she took on our children (instead of being professional and taking some time off to recover and clear her head so she can perform her job well upon her return), speaking with Aquatic director, Amanda, or with the director of members' services, Cara, was completely useless with promises for the future from them and not the coach and still no explanation, apology or guarantees that stated coach will not be unfair to our children again, a reflection on their very poor and ineffective leadership and customer service. Allowing a coach to discriminate against children for whatever reason other than their performance or a pre-stated policy is shameful.