I have never written a negative review before but ...

I have never written a negative review before but I felt I needed to in order to steer others away from this management company. They are completely unprofessional and untimely. They denied all of my sublet applications (fine they have a right to do so) but it took almost a month to hear back from them about a decision each time - eventually leading to me never finding a sublet. Never got an answer as to why any of them were denied when asked. Took over two weeks to even submit the applications (for a two month sublet) to the broker or send me the necessary paperwork before any were even denied. I paid $175 sublet fee which I requested back since I never had a sublet - still have not gotten an answer on this in over a month. Got charged $100 for keys that went missing in the mail, even when Post Office took the blame. When talking with them they are extremely rude and not understanding. Reported to the BBB.