The hotel itself was great and the staff at the ho...

The hotel itself was great and the staff at the hotel were incredible but the issues with the hotel's shuttle services have been outrageous. If you don't need to utilize the shuttle services, you may enjoy this place. My first time staying with this hotel was about two weeks ago and the shuttle driver took FOREVER to show up. After multiple calls to the hotel and close to an hour of waiting, the shuttle driver finally came and made me feel like I was disturbing him. He didn't speak during the entire ride to the hotel and did not put my bags on the shuttle for me or help get them off. I stayed again recently and checked out this morning. The shuttle driver on 9/16/20 on the 4:05am run to the airport was rude beyond belief! When exiting the shuttle at the airport, the driver removed my bags for me. I appreciated her for doing that especially since the first driver did not attempt to do it at all so I said thank you as I started to fiddle with my luggage. I had a mask on as I was just in the shuttle and I was about to enter the airport so it's very possible that she may not have heard me HOWEVER what happened next was not only unprofessional but it will cause me to not use this hotel anymore and to also advise others to avoid it as well. The driver didn't hear me say thank you so she jerked down in my face and said "you're welcome!" very loudly and rudely. I stepped back thinking that she was having an off morning. She was nice to the next passenger which was a flight attendant that she seemed to have established rapport with over time. She began to speak very poorly of me and complain to the other passenger about me. I asked "Was there a problem with me telling you thank you?" The driver insisted that I had not said thank you and became argumentative and very disrespectful. After the rude outburst, the flight attendant came over and suggested that the driver may not have heard me due to my mask and that I should just let it roll off. I said thank you to the driver but in my opinion, whether I said thank you or not is not the real issue. The real issue is that she was very disrespectful and did not seem to know much about customer service. You should never shout at a customer for not saying thank you, it's just bad business. I called the manager on duty this morning and the manager said that she was informed that the argument occurred because I was not wearing a mask. I informed the manager that was either another customer that she had an argument with as well or that she flat out lied because she knew that I would complain; the mask is the only reason that she did not hear me say thank you in the first place. The individuals that drive the shuttle could really benefit from a courtesy and customer service training. It's really unfortunate because I travel for business often and would have liked to have used this property as my go to when in New Jersey; I will look elsewhere and I suggest that you do the same.