The stay was extremely disappointing. Upon arrival...

The stay was extremely disappointing. Upon arrival to the hotel we were told that our early check-in was not documented in the computer system and we could not have a room until exactly 4pm (standard check-in time for this hotel). When making the reservation over the phone we requested early check-in AND we also wrote it in when we did mobile check-in to assure that we wouldn't have to wait around. Once being told we could not be accommodated for such, we then had to prompt the woman at the desk to tell us what there was for us to do while we waited. We did not receive any instruction of the surrounding areas or really what the hotel had to offer. She simply pointed straight ahead and said "the bar is there and the weather is pretty iffy today so I'm not sure what else you could do, sorry" NOT what you would expect from someone in the service industry. When we arrived at the hotel bar, staff could not have been less friendly. We felt as though we were imposing on their social hour or something? It was very odd. An hour and a half later, the front desk called and our room was ready. We went and got the keys, however again had to ask instructions on how to get to the room (no one told us where the elevator was, isn't this just standard service when working the front desk at a hotel?). Our bags were not in the room when we made it up, we called down for them and we were told to "hang on" and then no one arrived after 10 minutes, so we ended up going back down to the lobby to gather them ourselves. The room itself was OK. Cleanliness wasn't terrible but a lot was overlooked (both of us are business owners and pay special attention to details and we felt this wasn't up to par for the level hotel Marriot ranked this at). Bed was really comfortable, no complaints there. We had also requested extra towels, which again was overlooked and was not in our room. The internet was down for a few hours, and we just would have appreciated being told this upon check-in. We had to call down and be told that someone was working on it. Again, no apologies or care for the fact that we were guests at the hotel and that this was an inconvenience. Coming in and out the hotel, no one spoke to us (it's a VERY small hotel, we just viewed this as unacceptable). Friendliness goes SUCH a long way, and there is just none of that at this hotel. Lastly, they say to have a full service spa however when we asked to have a pedicure before checkout, the spa attendant responded "um, sorry, no, no pedicures today" Again, how is this acceptable? Service is everything especially at a hotel and Wentworth by the Sea just falls VERY short here. We would not recommend staying at Wentworth by the Sea.