Sarah V

Review of Radission Hotel Grand Rapids R...

Reserved 2 nights got into our room pulled sheets ...

Reserved 2 nights got into our room pulled sheets back full of black hair! Called for change of sheets a guy comes who doesn't even know how to change sheets went into bathroom the toilet had pubes stuck all over the base as well as back of toilet where I shut lid and pee under toilet lid! Was told cleaning people left at 3pm. Waited a hour to be switched to different room only to keep waiting so finally went to front desk wondering where our new room was to be told we would be refunded by expedia and they would relocate us to another hotel!!! I have pictures to post of all of this I also asked for a manager and was told johnathon had called in so no managers on duty! ! The front desk staff was so rude and so understaffed! They said they would switch our rooms only to keep waiting to be told deal with room or leave! Disgusted!