Lizbeth Luna

Review of Marshall & Company

I always go to Marshall's for my hair. always! Alw...

I always go to Marshall's for my hair. always! Always have a good time there and I give there hairstylists 5 stars. The reason I give them 1 star is because I wanted to try there eyelash extensions because I heard they weren't to bad to get. First off I got to my appointment and the lady that was going to do my eyelashes didn't introduce herself, didn't even ask for my name, didn't tell me anything except hi follow me. Second she didn't tell anything about how the whole thing works it was my first time doing anything like this and I told her so and she just told me to lay down close my eyes so she starts and halfway Im dying because the glue smell was so strong but she didn't bother to warn me about it until I started coughing then she just kinda chuckled and was like yeah the smell burns a little. The smell was getting worse and worse and she didn't stop or take a little break so I could breath I had to stop her and ask her for a drink of water bc my throat burned so bad. I told her I couldn't take it much longer so she kinda hurried and did the rest. At the end of it I told her she did a good job and she took some pictures and finally told me her name at the end of the 2 hour session! Third she didn't tell me any information on how to take care of them or what I can and can't do I had to ask her and all she did was hand me a little card with instructions and told me I could buy the little mascara once they start falling off. I set up my fill in appointment for 3 weeks after and go on my way. So come Sunday night all but a few spare eyelashes had fallen off!! Not even a full week and she told me it would last 3 weeks. I called Monday to cancel my refill appointment and they asked if I wanted to reschedule I told the lady no bc they had already fallen out and I had just wasted $150. All the lady said was oh ok and then hung up the phone!! Not even an I'm sorry or what can we do to fix or even offer a discount on the fill ins! Fill ins are $50 she could have offered some sort of compensation. For people that know me know I never write reviews or try to cause issues of any sort bc I know people have their off days but this is just unacceptable. I'm so disappointed in this place after being a customer there for the past 4 years I will not be going back and do not recommend.