GSM KENYA LTD

Review of ZUKU

zuku care team not loyal to employer . its like th...

zuku care team not loyal to employer . its like they employ cheap labour, inexperienced, who can be compromised in security matters. my modem login gets resets to default. thus my WiFi credentials changing to default. this makes old devices near me to auto connect. some devices are link to link re-seller. im given excuses like modem lost power or zuku team reset to correct speed.
i have a 40 mins power back up. zuku to has auto backup. modems, decoder motherboards have capacitors or cmos that saves them from trips. besides passwords are saved on software interfaces which is virtual storage.
ill listen to similar stories like sorry we are escalating the matter but nothing will work.
i learnt later, a network distributor will call a friend on cell phone, ask them to reset my modem then they can login via default credentials and resell my wifi. little does the compromised staff knows the damage they do to me and zuku.
id advice them to check clients accounts login, see which staff logs in to account, then find out if client had asked for a reset. i have discussed this but they seemed not to capture. sent mails but little will be effected. only one thought we could change ip address that seemed to work.
the network bandwidth given is deceptive.
For im on 50mps actual speed is 5 mps
For im on 30mps actual speed is 3 mps
For im on 15mps actual speed is 1200 kbps
For im on 5mps actual speed is 400 to 600kbps
For im on 2mps actual speed is 150 to 200 kbps
notice this assigned and paid for speed is divided by 8 to 10 to arrive to actual download speed.
its like nairobi county piping my house with a 30cm diameter waterpipe by gets me drops of water