Brittany Wang

Review of Pasadena Community Urgent Care

I arrived at 9am promptly on a Saturday morning. I...

I arrived at 9am promptly on a Saturday morning. I was the third patient to walk in. We all stood in a line since the electronic sign in wasn t working. When it was my turn to be checked in, the lady at the front desk told me curtly to wait , multiple times, even though I hadn t even walked up to the counter yet. Then she asked me to write my name down on a sticky note and said that I remember your face, you ll be helped next.

I stepped aside and she then proceeded to go through the entire check in process with the guy behind me. I brushed it off, thinking maybe there s a reason she blatantly pushed me back to help this other guy. 10 minutes pass, a family walks in, and she has them write their name down on a paper. Some more time passes, she finishes checking in the guy, and she calls the family s name to check them in. Confused, I stand up and ask I think I m next? The name you wrote down on the sticky note? She dismisses me, there s people before you hun, sit down and goes through the entire check in process with the family. I thought I was going crazy until the original guy who was behind me, now already checked in and being called in by a nurse, turns to me and says I m on your side with that one... I don t know why I went before you, you got here first. I waited for another 10-20 minutes until the other person checking people in was available to help me. If he wasn t there to check me in, I don t know how much longer I would ve waited. I asked him if there was a reason I was pushed back in line several times and he just told me he was also confused by what happened and apologized to me.

The condescending and patronizing the lady took in her interactions with me infuriated me. I couldn t understand why people who were obviously behind me were attended to before me, especially since none of us had injuries that warranted expedited attention. I sat there for 30-45 minutes watching these people behind me in line go in front of me. It couldn t have been confusion, as the place wasn t busy or chaotic, and she very obviously took note of my presence. It was utterly disrespectful. I don t want to assume this interaction was racist, but I was the only Asian individual while everyone else was white. Racism is the only explanation I can think of, and if that really was the case, this is unacceptable for any facility providing medical care.

Despite the fact that everyone else I interacted with was lovely, attentive, and helpful, I still left the place with a bad taste in my mouth.