I am still waiting on a package I sent to My US ad...

I am still waiting on a package I sent to My US address that was delivered a week ago! It needs to be forwarded to India ASAP and the chat machine on their website keeps saying they are backed up. So basically my shipment is sitting in their warehouse right now. Extremely disappointed and this needs to be addressed now. Does anyone have any referrals for another company to forward US shipments to India? I do not plan to do business here anymore.