Jeramy Milton

Review of Keyes European (Mercedes–Benz)

Extremely disappointed to the customer service the...

Extremely disappointed to the customer service there. I have been leasing two cars; Mercedes E400 and E 300 4Matic for almost 2years. Nothing bad about the cars. Since I am planning to lease a new car for my sister.

Since I love Mercedes already, I am planing to lease our next two cars with them again. I enjoyed going there just to check there's anything new coming to get an idea for our next car. Anything new coming out from Mercedes always excite me every time.

I went there today to change the tire. The lady told me to wait for 1 hour. I went in the waiting room and took m&m as usual. Gary ,his name strongly loudly said " Ah you came back for M&M? like a joke in front of people there.
I felt embarrassed. He said like I go there and take it every days.

I was very upset, I came home to tell my friends the story, they were very angry about that. My friend decided to go there to support me. We decided to talk to the sales manager. He seemed helpful and told me that lots of people go there and take a lot of sodas , cookies, water and go home with doing nothing. However he was protecting his own workers.

I decided to see the General manager. Again I told him the story, he seemed reasonable. He call Gary to talk and ask him about the situation. He was extremely angry .He said He met me there three days in the roll which wasn't true. He was lying to his manager. He was loosing control and screaming at me as if he has used his own paycheck to buy m&m to supply Mercedes Keyes kitchen. " that place is not a Starbucks " that was what he said. "You can't take a cup of m&m" it 's too much. My friend was angry too to see him screaming at me disrespectfully in front of the manager.

Wow, I've never been treated very poorly before. Even my friend couldn't accept for what he said. He was teasing my friend who is gay and has accent in front of his co worker in front of his manager. Gary called my friend "beautiful " a few times and trying to act rudely like a queen gay to tease my friend. I couldn't believe that the manager has no power to say something or at least tell him to stop screaming.

We couldn't believe they are hiring that rude guy to sell their high end car Mercedes.

We decided to leave there immediately after we found out that no matter what we say, nobody 's listening because they all are the same team.
Or may be the manager was right about some people came and took the whole sodas from the refrigerator. If that was really happening there, it is showing that you go to look for Mercedes in a very poor area. I was surprised that they were fighting to save their M&M instead of keeping our nice relationship and treating us with respect while we are leasing two cars from them.
I will never return to that place again ever!!!
Even the sales manager was standing there with his friends laughing at us while we walked out of the dealership.

To be honest, please don't go to see the cars there unless you feel that you want to be treated like a homeless who try to get their free food and leave.

0 stars !!!!!

For your bad judgment , extremely unprofessional and obviously discriminated for my gay friend.