John Harvey

Review of Dell B.V. Singapore

We have a high end dell laptop that stopped workin...

We have a high end dell laptop that stopped working well within the warranty date and being based in Bali had to fly to singapore to get this sorted out. We were assured we would be looked after when we arrived and made sure via email that out day of arrival was known to Dell. We were assured we would be taken care of. The result was they cancelled our support ticket even thou we have a written email confirmation that they knew we were coming. We have not only lost our flight and hotel costs, we still don't have a working laptop. So naturally as you can imagine we are not at all happy with our Dell support experience. Horrible