Hitsy Patel

Review of Novotel Edinburgh Centre. Acco...

Staff/waiters don't listen to the customer. I orde...

Staff/waiters don't listen to the customer. I ordered food from the bar in the lobby. It took the staff member 45 minutes to put through my order for tomato pasta. At this point the bar and restaurant area only had 3 customers and I was one of them. the tomato pasta finally came out after an hour and it was cold. I asked several times during this order how long will this order be as it's for a 2 year old toddler. I didn't get no time on how long it will be. It takes roughly 10 minutes to make pasta.

Also when it came to check out my room was charged for food orders that I did not even order. When I asked for the reciept for these transactions the staff at reception could not find it and it took them 30mins to find out why I was charged.

As a service industry my experience was appalling