Amanda Sofia

Review of Rochester Mills Beer Co.

Absolutely shocking and awful experience with Rach...

Absolutely shocking and awful experience with Rachel, one of the managers. She was blatantly rude and unprofessional and I cannot believe this establishment allows someone like her to hold a position of power. While asking how much longer out wait would be, she condescendingly called us ma am while smirking in our faces. She then proceeded to interrupt us, told us to step away from her hostess station while her hand was held up in front of our faces. We asked to speak to a manager and she lied and said she was the only manager in that night. To the restaurants defense we had a large party of 24, however we spoke with two separate managers earlier in the week who informed us as long as we did call ahead seating they would accommodate us but we still may have to wait. We called ahead at 4:00 and were told our table would be ready around 7. (We arrived at 6:20 and did not get seated until 9:30). After speaking to another manager named Jon (presumably her boss) and explaining the situation to him, she proceeded to lie about our arrival time (she claimed we arrived at 730 when in actuality we got there at 620). We were there for a birthday and this whole situation ruined the entire night. Jon did try his best to remedy the situation but unfortunately at that point the night had already been ruined. This establishment needs to reevaluate who they put in managerial positions because for some, like Rachel, customer service and satisfaction is not their top priority.