Eric Burns

Review of TAP Electronics Co., Ltd.

I was unable to get Sal to provide me any kind of ...

I was unable to get Sal to provide me any kind of quote for the work except for "Labor : Varies on brand. Please contact us for more details.
Parts: Varies depending on manufacturer rates.
Sales Tax: 8% CA Sales Tax on parts for CA residents.
Shipping: Varies based on your location.
If the estimate is declined or the result is "No Fault Found", we charge a $90 diagnostic fee for Esoteric and $40 diagnostic fee for all other brands."

So I contacted him for more details and was told they would be unable to ballpark a number because they have no idea what condition the unit was in. Ok, so I sent it in for 50$ and got a close to 450$ quote for the repairs. FYI, bench fee for Tascam was 165$ for first hour and 85/hr after that, not including parts. Not sure why I couldn't get that info until AFTER sending the unit in... seems like they want to hold onto the unit knowing the customer has already dumped cash into the shipping and initial bench fee "if declined quote". I was then told that "our job is to take the unit back to factory spec" I didn't want it taken to factory spec; I just wanted fixed what I knew was broken. In any case, I already had at least 90$ in it if I declined that quote, so I paid the money and got the unit back. Tested everything which seems ok, but there are scratchy pots and the tape path wasn't cleaned. I'd expect for that much in bench fees a little dexoit and isopropyl alcohol on the tape path wouldn't put them into a financial bind... or maybe they forgot? In any case, don't send them your unit unless you want to pay to have it taken back to factory spec. Sal seemed nice at first but certainly smarmy before they had the unit in their possession. After that he came off arrogant and rude.