We rented from Anchor Management in Madison for 1 ...

We rented from Anchor Management in Madison for 1 year in 2019. It was awful. We should have known better and listened to these reviews.

First, we inquired before we moved in about the quality of the water and weren't given any response. After repeatedly asking about it, we were told they've tested it with PH strips and it was fine. Later when it was tested by an outside company, we called the company and found out it had unsafe levels of nitrates (13 mg/L). I'm confident management knew about that and didn't want to act out of negligence or avoiding the costs of operating their nitrate reduction water system. We had a 1 year old in the house and I think their response was unethical.

I would never rent from them again, but I also want to caution property owners from working with them. The house we rented was a nice house, but it was not maintained. For example, a simple thing like keeping the gutters clear to avoid ice jams was never done. We mentioned it a few times in maintenance requests and they either ignored it or stopped by in a truck to look at the gutters then leave doing nothing.

When we moved in the house was dirty, urine stains on the floor, etc. When we moved out, we left it very clean but we were still charged from our security deposit for cleaning labour.

The worst part was the callous, curt, and aggressive communication. They'd typically never respond to requests, such as not returning the lease once the owner had signed it. You could tell they couldn't care less about tenants and the property. They just wanted rent on time.

I'm disgusted that this company can stay in business and operate so poorly.