If you are looking for good customer service, look...

If you are looking for good customer service, look elsewhere because I've never been so upset with returning a product before. I purchased a new MSI motherboard last week and after testing it realized there were some problems with it. When I went to go return the motherboard today, I was referred to Mike Nguyen, the assistant manager, after the associate claimed that it had bent pins. I was then told that I could not exchange or return it... mind you this "bent pin" was not there when I first brought it in.

As the associate was first looking over the motherboard it literally looked like he was finding a reason to not process my return, he looked over EVERY single pin on the motherboard and finally when everything seemed fine he goes, "Ohh!! Wait a minute! Here it is, there's a bent pin, sorry sir there's nothing I can do." Uhh.... Excuse me? How did I know you didn't just bend that right now to say you can't process the return? Escalating it to their "assistant manager" only wasted my time as he just repeated what the first guy was saying that "it was sold new so it couldn't have came like that." I'm utterly shocked, I didn't realize manufacturers were perfect and never sell defective products! Everyone around me agreed and couldn't believe what they were hearing either, with one person even commenting that's why we should buy from Amazon. UNBELIEVABLE that they tried to put the blame on me and said that I was the one who bent the pins... They treated me like I didn't understand what was wrong when I've been in IT for over 10 years, building and maintaining computers for over 15. I know how to follow an arrow and put a chip into a motherboard for goodness sake.

So even after all this I then asked for an exchange and the assistant manager said to contact MSI instead. I really don't understand why they are making it so difficult for their CUSTOMER to process a return/exchange. Way to make choosing Amazon/Newegg 1000000% times easier, you would never deal with this problem with them. I'm never spending a dime here and I hope you don't either as there are places out there that are much more appreciative of your money. Now I get why the parking lots are always empty, oh how times change. You lost a customer that's been with you for so many years over a motherboard... just sad.