KJ Lee

Review of Coco Tang

My experience of CocoTang Cafe was absolutely horr...

My experience of CocoTang Cafe was absolutely horrible.
Here is why.

It happened right after we sat down on the table in the second floor corner when my wife and I asked one of the staff a wifi password for my laptop. We came to this cafe to look at some work document that we had to review. The staff informed us that we are not allowed to use laptop on the weekend. We asked her why we shouldn t be using the laptop in the CAFE and the answer was because it ruins the vibe of the cafe while other people are eating. We did not understand how it can ruin the vibe when there were so many empty seats and we were not interrupting anyone by anyhow. Since it was not too busy in the second floor and we saw a lot of empty tables plus already had ordered/paid for our food and drinks, we politely asked the employee if it was ok this time to use laptop, and she said Yes since it wasn t so busy.

About 30 mins later, another staff came and informed that we are not allowed to use laptop so we asked to speak with a manager to discuss what issues we are having. Manager stated that this is their company policy and they can t let us use a laptop and also because we were taking their spaces. Plus, the manager accused us for lying on a review that my wife posted on their facebook page. The manager came to us without knowing which waitress served us nor what situation we had. After we explained what happened, the manager continuously telling us that is their policy not to use laptops on the weekend. Manager s attitude was absolutely unprofessional and had no interest in understanding or listening to our concerns. We totally understood and respected the cafe s policy but there wasn t a clear sign and statement before we enter the cafe or at the front registration. In addition, We weren t aware of their policy about the laptop restriction and we weren t able to notice any of signs showing before we paid. As a customer, we should not have to search their website to search about laptop usage in the cafe nor have to ask employees if we can use a laptop in the cafe before we order. If we knew or have informed about the policy before we purchased our food and drinks, we would went to a different cafe. Zero consideration of customers. The manager had no problem of refunding the money, but had absolutely no aware of customers point of view and solely refunding money doesn t just solve the problem.

About an hour later we left, my wife post has been deleted from their facebook page. It seems very clear that they control their facebook page just to show only good reviews.

Visiting from the U.S. to spend time with my wife s family for the holiday, my wife really wanted to show me her favorite cafe in her town she told me about over a year. This terrible experience made absolute disappointment on her and this ignorant manager ended up losing loyal customer who continuously visited this cafe since it was opened and my wife will never recommend anyone to go to this cafe if you want to be treated poorly and made to feel like you re in the wrong for not knowing you can t use a laptop in a CAFE then go here, otherwise I wouldn t recommend it. Customer service was absolutely horrible and they never apologized for their horrible services.

CLEAR SIGN and CLEAR NOTIFICATION on both actual cafe and their facebook page are needed in order to avoid any future incidents like this.