Hotel is extremely dog friendly, which is a major ...

Hotel is extremely dog friendly, which is a major plus as I had my pup Zen with me. Room was decent for the price. 2 free bottles of water. Bed is low to the ground. Heating unit is pretty loud. Honestly speaking, My review would have been higher if the front desk staff was more friendly. I was NEVER greeted with a hello or good-morning, hows it going or any type of kindness. Staff seemed so much more concerned about talking to each other than guests and felt sterile. As much travel as I do, this was troubling. Excellent customer service on a basic level is missing. If this was in place, I would have felt much better about my stay.