My entire family and I are disappointed in the lac...

My entire family and I are disappointed in the lack of professionalism and unethical behavior displayed by agent Matthew Gray. He tried to replace a water heater and do general contract work by himself and without a permit (per the city of Tulsa investigators) and, in doing so, caused a lot of damage to heirloom furniture including our family piano and my deceased relatives living room furniture. We eventually moved elsewhere because of Grays malfeasance. I give 3 stars because my family has been part of the Tulsa community for decades and we know this is not how McGraw generally operates, and we are also hopeful that their agent Mr. Gray can learn from his mistakes and become an ethical professional who exemplifies McGraws standards.