I just hung up from IPL customer service departmen...

I just hung up from IPL customer service department. I have been paying my bill via the Mycheckfree website for some time. I did not have a bill on the site and I called IPL to find out why. I spoke to a customer service rep Mary who was very nice but could not provide the answers I needed so I asked to speak to a supervisor. My great luck I got Kathy. I told Kathy my dilemma about a past experience with double payments debited out of my checking account. She researched and found two of the payments and explained away what happened, marginalizing my experience. Then tells me she pays hers online with no problem. I told her, "I am happy for you that you have had a good experience but that is not the case for me." I am very computer literate. I expressed to her that I did not think she was hearing me or my concerns. She stated to me, "I don't think you are hearing me." WOW!!! I knew that the conversation was going downhill. I said to her, "Kathy I hope this is not how you train your staff to be customer service reps..." Needless to say, IPL's customer service leaves much to be desired and apparently they do not value their customers. Perhaps it is due to them having no competition in this market. Maybe the citizens of Indianapolis should petition the state to allow another power company to provide electric service to this great city and even at a lower rate. Hmmm... Maybe Duke Energy?