Our arrival date was great. We thoroughly enjoyed ...

Our arrival date was great. We thoroughly enjoyed the 28Feb2020, including dinner on site, immensely. We met many great fellow visitors. The second and final day was terrible. Soon after the massage on our second and in the men's dressing room vertigo hit me terribly. A GPI escort came in, I had completely dressed, and I told him I needed help. He turned and left. I was fortunate that a fellow guest was there and helped me to the spa lobby where my wife was waiting. The Manager of the Spa was there and I informed her of my situation. She called for a wheelchair and we waited more than forty minutes for an escort to arrive. The young man took me to my room, and it was "good-bye" with no further request to assist. Of course, we cancelled our on-siter reservation for dinner. My wife went to the Great Room bar, explained her hurry for a few sandwiches she could take our room. Rudeness and 45 minutes accompanied our order. The next morning my vertigo had not subsided, my wife helped me to the Great Room, and proceeded to check us out and use a valet to retrieve our things. With a cart, the valet called for our car. After 30 minutes waiting outside in the cold my wife asked again for our car. It took nearly 45 minutes for our car to arrive and we made our escape. I called Guest Services this morning during 1000 to relay this story, and now as of 1730 I have not had response. Spending an average of more than $800 per day I expect better.