Chet Fisher

Review of Toyota of Wilmington

No one is perfect, but Hendrick Toyota Scion of Wi...

No one is perfect, but Hendrick Toyota Scion of Wilmington comes pretty close. Walking into a showroom to purchase a car can be an intimidating experience. Especially if you have never gone about it alone. I was convinced that I would need to take along a seasoned car buyer to help me with the negotiations, but that turned out not to be the case. When I drove on the lot, on a Sunday afternoon, just after the dealership had closed for the day, I was approached nicely by the sales manager, Adam. He shook my hand with a smile. When I told him what Toyota I was looking for, he informed me that a trade in had just come in and that it might be just what I was looking for. I returned the next day and was greeted by a saleslady named Tamira. She was very friendly and helpful. When I had questions about the 4WD that she couldn't answer with 100% accuracy, she turned to her colleagues for the correct answers. I ended up buying a Toyota 4Runner that day with Tamira guiding me through the process. Adam, the sales manager, stepped it to help finalize the negotiations. The process was easily executed, however there was one glitch. My 4Runner needed a clip on the passenger side door, and it was part of the contract that the clip would be replaced promptly.The clip was not replaced when I picked up the vehicle, as promised. This was not the fault of Tamira, it was simply an oversight. I did have to call a couple of times to follow up the simple fix. Thanks to the extremely helpful assistance of a woman named Jamie Lynn in the service department, the part was tracked down and the clip was replaced. Between, Adam, Tamira and Jamie Lynn, I had an excellent experience purchasing my first Toyota. I will definitely be recommending Hendrick Toyota Scion to my friends and family. In fact, should anyone come across this review that is interested in buying a Toyota or Scion, I recommend asking for Tamira, as she is hands on and honest.
Paul Fisher