Nicole Cruickshank

Review of Steeped tea

The product itself is great, everything has been a...

The product itself is great, everything has been as described.

Customer service on the other hand is terrible!! You call in and are definitely treated like a number, they do not seem to care about you or getting repeat sales. I had an order stolen/lost by FedEx (they were great to deal with) and Sipology has the claim and is taking there sweet time to respond and deal with it. On follow up I got told someone else is dealing with me as it has already been addressed with FedEx. I explained I will not reorder until this is dealt with and the service rep said ok and hung up...seriously!