Kara S

Review of Martin Main Line Honda

I had a terrible experience here. It was my first ...

I had a terrible experience here. It was my first time leasing a car and my fears about shady dealerships came true at Martin Main Line. The main problems I encountered here:

1. The agreed upon price of the car I leased was increased by $150 between the negotiation and getting to the finance office. No one told me. I noticed when I got home and re-read the lease and immediately emailed the salesperson, Mitch, who replied I don t know what happened. I ll ask my manager . I never heard back from him despite sending a follow up email the next week. I guess I m naive for assuming the agreed upon price would be the price listed in the paperwork. I didn t notice the price increase in the finance office because I was rushed through signing everything on an iPad, where the manager knocked on the door about 5 times telling the finance guy to hurry up. He did not greet us once.

2. I initially purchased Honda Care, then decided I didn t want it. I called the dealership twice, left two voice messages with two finance people, and sent two emails to salespeople I had worked with prior about how to go about cancelling it/how the refund would work. No one answered at all. I ended up cancelling through the Honda Care headquarters phone number.

These are just a few of the issues I encountered but I think they demonstrate the complete lack of customer service and professionalism this dealership displays. They do not care about the customer at all once you walk out the door and they have your money. I would never go to them again and would never recommend them to friends or family. Stay away from Martin Main Line.