This is my first year ordering from Linvilla Orcha...

This is my first year ordering from Linvilla Orchards. I chose this place on past experience of others and the fact that it is locally owned. I pre-order for baked good and two Turkeys. I later added a fruit and veggie tray. 290.00 dollars later (which I what I expected), I received a call on Monday, November 23, 2020 stating that someone had given me the wrong information about pick-up times. Because I added baked goods and veggie trays, I couldn't pick up the order at 8am but 10am. That's fine. On Wednesday, November 25, 2020 I made it to Linvilla Orchards to pick up my order. I arrived at 10:15 AM. Since I was new to purchasing from Linvilla Orchards I asked for guidance. Everything went well. I received my baked goods, veggie tray, and fruit tray slip and went on my way to collect the order. I went to the pre-order turkey window. I was sent to cashier 7 (which was closed) because a staff person kindly carried it up to a cashier. I told the cashier that I had pre-ordered two turkeys, she asked me my name. I gave it to them. I took 3 trips to my car by myself to load the order. Finally, the cashier gives me two individual bags with turkey's in it. I take them. Everything is paid. 25 minutes later, Linvilla calls me and tells me "I TOOK THE WRONG TURKEY and the woman who called was rude and asked if I could return the Turkey. Mind you the Turkey has been in my car for at least 25-30 minutes. I was told "I TOOK THE WRONG TURKEY." Which is impossible because the customer is handed the turkey(s) they order. I returned the Turkey to Linvilla Orchard (mind you its COVID-19) and paid 3 dollars more and got "my" turkey. With a follow up call from me to apologize for being gruff because no one should be gruff with minimum wage worker s-I apologized for not being kind. With an additional follow-up call, because no one apologized to me for having to return the Turkey, they said I called and apologized for yelling. I don't yell-ever. And the worker continued to tell me I took the wrong Turkey. How can this be done? The customer never touches the Turkey until it is paid for and handed over by a cashier. In addition, no one was in line behind me and it took them 20 minutes to call and realize I had some man s Turkey. I am sad by this experience because I try to be a conscientious consumer and buy locally and I have heard wonderful reviews about Linvilla Orchard. But, no one can explain to me how I took the wrong Turkey when it was physically given to me by a staffer. After the 4th call I received from Linvilla Orchard about this "golden" turkey, I got a call asking me how long I would be in returning the turkey. Linvilla Orchard-you fibbed-I didn't take the wrong turkey-it was a mistake by staff and poor management decisions that created a situation that could have been managed completely different if management had critical thinking skills. Finally, what bums me out is I wanted to visit your Christmas shop and buy a Christmas tree from the farm. I thought this would be a start to a new family tradition. Anyone who knows me I believe in putting workers first and that's why I called back to apologize for being gruff and I wasn't yelling. In fact, Chris the woman I spoke to said, not many customers would call and apologize.