Kyle D.

Review of Salem Audiology Clinic

I went into Salem Audiology Clinic to get impressi...

I went into Salem Audiology Clinic to get impressions done for custom IEMs (in ear monitors) from 64 Audio. I went in the first time and the lady seemed very unpleased for no reason. Got the impression done and was just thrown off by the experience, but ignored it and sent pictures of the impressions to 64 Audio so they can make sure the impressions are well made and fitting to make custom IEMs. 64 sent an email back saying the impressions were not fitting and were missing material and they very clearly were. So I called asking to do a second try. And they agreed to this. So I came in a couple days later to get my impressions done again, but this time by someone else. This lady was apologetic and seemed nice. Better experience this time, but again 64 said they were not well done. And again after looking at them I saw the flaws 64 was talking about. So I asked for a refund. They said no and made a big deal about the whole thing. I had to contact the owner and he said he would do the impressions himself. So I went in for a third time. And yet again the impressions were not done well. So I contacted the owner letting him know 64 would not accept the impressions and asked for a refund. He declined giving a refund and proceeded to talk about how he s been doing this for a long time and how 64 is just being to picky . Scott the owner proceed to say I should contact 64 and have 64 call him. I called 64 and they were very respectful and expressed that they are very sorry that I ve been having to be the middle man in this whole thing. They suggested that he gave them a call because they are very busy and can t afford to slow down production. So I call Scott, the owner of Salem Audiology Clinic, and tell him what they said and he acts very immature and reluctantly write ls down 64 s number. Needless to sat I will be going somewhere else with my business. Also I have not received a refund and I have spent 1.5 hours driving there just to experience poor service and a lack of care for their customer.