This is literally the worst mental health and prim...

This is literally the worst mental health and primary care facility I have ever experienced. I came to this facility August of 2020 due to IOL being at compacity and was able to establish care in person with Kelli Pfeiffer. On the same day of meeting me, she put me out of work for 8 weeks. She is no longer with the practice, so my care has been switched to another provider whom I had a virtual appt with. This provider stated to me she would reach out to my therapist Jahaira and my prescriber Zoey Walker, because she wasn't sure if she was suppose to fill out the 5 question form or not, Even though I previously had the same form filled out by my previous provider. Now, going on over a month later, I am being told according to the receptionist(Danashia) that both Zoey and the primary care provider don't FEEL comfortable with filling out or providing a letter stating why I can not return to work.

There is poor communication throughout the entire office. Natalie is the best receptionist they have. She is very professional, pleasant, patient and attentive to your needs. This is what any medical facility needs. The others I've dealt with have had attitudes, hung up on my face, put me on hold for long periods of time for another receptionist to answer and have me go over the same issue to be put on hold again. I've been told for weeks I would receive a call back. I've left messages through the company's EMR system and direct voicemails of ( Laurie Brownsword and Tracy Decker).

Beginning my mental health care was the biggest struggle as well with this company. As previously stated, I began care in August of 2020. It took months before I could return to the medications I was previously prescribed (non narcotic). It was a struggle to be put on the right meds. I am still waiting on a call back from Zoey as to why I was prescribed Xanax with a quantity of 60 and a refill, when we never discussed that at our 1 month follow up appt of the other meds (non narcotic).

FYI THE NUMBER BELOW DOESN T EVEN CALL YOU BACK!
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