Elena Flores gave an outstanding customer service...

Elena Flores gave an outstanding customer service experience making sure that me and my car are well taken cared of. She helped me with tire purchase and replacement a few weeks ago and kept me informed or updated as to the progress. A few days ago, my car suffered a minor scratch so I had to call the service department once again. Once again, Elena came to the rescue and had me bring my car on that same day, faster than I thought. Mark Buchanon, the details manager worked on the damage right away and before I could even get settled in the waiting area, my car was ready and I was out of the dealership in less than half an hour-record breaking! Thanks to staff like Elena and Mark for keeping up with the values of what a good customer service is and what does it mean to be a Lexus customer. Not only great but but excellent job for both of them!