Damon Di Stefano

Review of I-20 Animal Medical Center

I DO NOT RECOMMEND THIS VET to clients who appreci...

I DO NOT RECOMMEND THIS VET to clients who appreciate their own time.

This vet has no respect to their client's time whatsoever! We initially chose them just for the fact that they are open 24/7, but we soon realized that they are extremely bad when it comes to honoring any of their appointment times, which defeats the purpose of being available 24/7.

Thinking about it, I don't even remember one time when we were seen based on our actual appointment time. We always have to wait anywhere from 30 min up to 2hrs! This vet does a horrible job communicating with their clients. For some reason, they think it's okay for their clients to come for an appointment they schedule upfront and wait, as if their clients don't value their time. They have been having these issues for years, well before COVID19, and now they're trying to blame it on the pandemic.

This is unfortunate from an administrative standpoint as we expeeienced no issues with their vets and techs.