Wendy Sunderland

Review of Greater Baltimore Medical Cent...

Always had a good experience at GBMC for my previo...

Always had a good experience at GBMC for my previous stays. This time was different. Started at the Women's & Outpatient Surgical Center. Was scheduled for surgery at 10am. Didn't go back to 1pm. Asked the nurses what was going on and they said the 1pm patient (3rd on the schedule) showed up at 6am so they took her first, the 8am scheduled patient (Planned 1st patient) showed up late but they waited for her. So I sat waiting with not one person telling me, I had to ask. They could have called me before I showed up and let me stay home until my new scheduled time. Then after my surgery, they forgot about me in the recovery room. I was supposed to be transported to a regular room at 430pm and sat there until 7pm. The surgical center closed at 5pm. The 2 nurses that had to wait for me to get a room were frustrated because they wanted to go home and sat and whispered (or so they thought) about me. They took my cell phone from me and said I had it long enough and handed it to my husband and then asked my mother and husband leave and go wait in my room that I would eventually be transported to. I was in the middle of watching my daughter's live streamed performance as she took the phone. She didn't want to be held responsible for the phone during transport. She didn't even transport me and someone would have had to snatch the phone out of my hand. Had my surgery not been delayed 3 hours and then forgotten for 2.5 hours I wouldn't have missed the live stream but since they had made these mistakes you would think they would provide some accommodations but none were. Then I get to my regular room...treatment no better. Everytime I pushed the nurse button I felt like I was a bother to the stuff. The nurse that came in to take my blood mumbled every time I asked a question or just flat out ignored me. No hi or bye as she entered or exited the room. Terrible experience, guess I'll try St. Joseph or Johns Hopkins next time.