Service: The reception staff were great at check-i...

Service: The reception staff were great at check-in. She was a professional and very pleasant woman and had a pleasant experience. However, the housekeeping man (African American) on the 26th floor made a terrible response, and was extremely uncomfortable. I wanted to change the towels, but no one happened to answer the phone, and the towels were piled up in the cart from morning till night, so I wondered if I could take them from there. When I took two, someone opened the door. He knocked at a tremendous moment, and as soon as he opened the door, the man yelled out, "Don't say a word if you bring a towel!" My family was asleep, but I was surprised and woke up. Correspondence that cannot be considered at all. I felt fear and anger.
Room: New, spacious and nice, despite being in the middle of NYC.
Cleanliness: No problem in room or elsewhere, but very bad breakfast room. In a severe situation due to the spread of infection, a buffet style breakfast was prepared as usual, but there were many guests, there was no place to sit, and many people talked around the buffet or waited in line. It was so confusing and crowded that you could feel the warmth of people's breath before and after. It's extremely unsanitary. I ate here on the first day but stopped going to breakfast on the second day.
Location: As the name suggests, it is very convenient because it is close to Times Square.