Yesterday my AC broke. I called Service America to...

Yesterday my AC broke. I called Service America to get it fixed. The earliest they could come was 6 DAYS later! The Service Supervisor Ricardo explained it to me very clearly: the contract says they will provide the service, it just doesn't say WHEN will they provide it. So, in a nutshell, Service America can take one day, 2 days, two weeks, two months to provide you with the service you already paid for! It DOES NOT matter if you need it a little bit quicker. I have been a loyal customer for 13+ years - Not any more. Find someone else to service your house. And don't bother trying to speak with supervisors. Ricardo also said "as a Supervisor he had to return the calls of the customers, but that didn't mean he had to FIX their problems". I would give negative stars if I could.