James Coward

Review of BRGR.CO and Reform Social & Gr...

The nightmare at Christmas!

The nightmare at Christmas!

Awful experience for Christmas 2020, our first as a family of four with our 5 month old son. Some quick facts; Christmas Brunch 3-6pm, pre-booked, pre-paid AND pre-ordered!!! First drinks order took 30 mins and incorrect, finally got our 3 year olds pre-ordered kids meal after 45 mins following several follow ups.

Our adult starters arrived after 90 mins!!! Again after several follow ups. So many other tables complaining/having issues. Advised the waiter and then manager we have to leave at 5:30pm (45 mins to go) for our pre-booked safedriver and we still had not had 4 of our 5 courses. 15 mins later (30 mins until we had to leave) told we could have a full refund. Ok sure, what about our Christmas Day!?!?

I don t really write reviews but honestly, an absolute shambles! Perhaps it s has something to do with the 200+ extra covers (cha-ching!) crammed in the adjacent field and no where near enough staff!?!?!? Reform, I appreciate the promise of a refund but you have had and absolute shocker...on Christmas Day!!!! We will never be back.