Last year I purchased two tickets to the Trans-Sib...

Last year I purchased two tickets to the Trans-Siberian Orchestra performance for December 9, 2018 at 3 pm. The show was cancelled due to inclement weather and rescheduled for the following weekend. My boyfriend contacted Marketing to tell them that the rescheduled date would not work for us. He was told that if he wanted, we could be put on a list for the following year, this year, and Marketing would be in contact with him this September to carry over the tickets to this year. The phone call NEVER came. He finally reached out this month only to be told that since the tickets were purchased through Ticketmaster that is who we needed to contact. We did. Ticketmaster knows nothing about this "Deal" that GSO Marketing made with its customers and can't even give a refund because the purchase is over a year old. We have been excited this entire year to see TSO perform and we were 100% mislead by the marketing team. We have no tickets for this year because of false promises AND we will not be receiving a refund from Ticketmaster. This Marketing department should be ashamed.