I checked in at 4pm and went to room and there was...

I checked in at 4pm and went to room and there wasn't anything there no room preparation I had to be going to lobby to ask for things that I needed in room. People were nice but room was not ready even thou we got there at actual checking time which room should have been 100% prepared. Water park was super awesome. I would definitely go back as long as reviews and preparation gets better.