C

Cara Mahoney

3 years ago

I have been with this company for almost a yr. whe...

I have been with this company for almost a yr. when Covid hit I lost my job and haven t ever had an issue making my payment on time for my car loan. I am a single mother with three children and have always been in contact with them in regards to my situation. I was 2 months behind and asked if they could assist me for just a little bit longer if I made one payment. They handed me my money back and said they could not and I needed to turn the car over to them. When I called I was told that I was speaking to the manager who informed me that I would have to pay repo charges and other fees associated they did not care to listen to anything and were completely unwilling to help me at all. I can t believe that they would not let me make a payment to try and get caught up completely disregarding my situation. They do not care about their customers at all. I m very upset that I went through this cu for my loan.

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