Megan Bloemker

Review of Santon medi Clinic

I Had an appointment there with Dr. Maxwell. Arri...

I Had an appointment there with Dr. Maxwell. Arrived 20 minutes early to get any necessary paperwork completed. Was told that he was called away for a meeting. I flew in from out of the country to meet with him and was not informed of the scheduling change. When making the appointment, I gave them my phone number and email address. The excuses as to why the didn't inform me was that they don't have email in their office and that they don't call out of the country numbers. My guess is that every receptionist in that office is on Whatsapp and could have made the effort to communicate or they could have walked down to the accounts office where they have email and sent me a message.

I had a scheduled MRI with the hospital at 11am. I went down to the radiology department to see if there were any possible appointments later in the day to see if I could reschedule, but there were none. I also needed Dr. Maxwell's signature on a form for the test to take place. I went back to Dr. Maxwell's office to see if they had communicated with him, I got the reply, "His cell phone is off"...Sitting among other patients, in much worse of a state than myself, who were waiting for their appointments (which the receptionists failed to communicate to as well)...I dozed off for a good fifty minutes. I awoke as the clock ticked past my MRI appointment time, I decided to go back to the MRI dept. and see what could be done.

I once again explained my situation and that I was paying out of pocket and only had Maxwell as a person to refer me for the MRI and read the scan...on the verge of tears, I once again explained what was going on and the receptionist sent me back to the MRI lab to speak with Laura the MRI lab tech. She needed to know what kind of scan I need so I called my neurologist out of the country and got an explanation.

Laura was kind and understanding and got things sorted. I could tell this was not the first time this happened to a patient of Dr. Maxwell. Laura and her staff called up and made it very clear to Dr. Maxwell's office that I was not happy. Around 13 hours, someone from Dr. Maxwell's office came down to radiology looking for me. After waiting for four and a half hours for a doctor to show up, I said that I was not going back up to his office.

I paid for my scan, got my paperwork and will be sending it to a neurologist elsewhere.

I have spent much time in hospitals all over the world and I have never seen a doctor or a doctor's administration more uncommunicative than this. I don't understand why Sandton would keep a practice on at their hospital that gives such a bad representation to their facility.

I give this situation a 1 star because of Dr. Maxwell and his staff. I would give the hospital a 5 star for going above and beyond and getting things done despite such terrible cooperation from one of the offices that they are to be working with.