J W

Review of The Quay Boutique Hotel

BEDBUGS!

BEDBUGS!

This is more of a PSA than anything else and some details are kinda gross so be warned.

My girlfriend and I recently stayed at Quay Boutique hotel November 2017 - booked via American Express online. The hotel is definitely not a 4 star hotel by US standards -- more so a 2.5 star hotel based on its condition, decor, lack of amenities, and the story to come...

Upon check-in, we were shown to a deluxe room that had no windows so we paid $30 a night for an upgrade to a top floor room that had a nice view. The problems began after...

The room was filled with mosquitos which we spent about an hour killing and after that we left the hotel to get lunch. When we returned, I was suspect on the bug situation so looked around and to my dismay found bedbugs all over the ceiling of the hotel (photo of one big one shown below).

The hotel had no cleaning staff so literally the bartender from downstairs was sent up to our room to handle our complaint (photo shown). I ended up killing one of the bed bugs to verify and it was filled with human blood. Clearly the bedbugs were feeding, and clearly they were all around the bed areas.

Given the circumstances, we immediately checked out of the hotel (around 5:30pm) and ended up staying at another hotel in Phnom Penh.

The most frustrating part of this was that the hotel refused to provide a refund for 3 night stay when we checked out a few hours after check-in. Not even a refund on night 2 and 3. American Express disputed this for us based on our evidence but they refused to budge. They felt so bad for us that they provided a $75 travel voucher for future bookings.

So definitely keep this in mind if you're booking and make sure to check your bed and surrounding areas very carefully if you are staying here.

We were on vacation and it took a few nights to get over this creepy feeling.