We always had a great time printing Christmas card...

We always had a great time printing Christmas cards. A young lady (l believe her name is Libby) has been very friendly and helpful. This year we decide to try again. She was not there but 2 gentlemen tried to help but were not very attentive. We also asked for additional prints after a few days of original cards but there was no response after several days. When we called, it seemed like they never entered the additional order.
This shop is a great place but I feel some staff members need better customer service skills.