Tammy Watson

Review of AutoNation Ford Jacksonville

I went in for an oil change and the clerk stated i...

I went in for an oil change and the clerk stated it would be about an hour. No problem. As part of the service , they also rotated my tires, but apparently forgot to balance them. I left and noticed a vibration, brought the car back, the manager drove it and said yes, there is a vibration so they balanced my tires which took approx 1.5 hours longer. Very upset that a 1 hour service appointment ended up being 2.5 hours.