Unclear information in the mail. We had to be pres...

Unclear information in the mail. We had to be present '45 minutes' for our trial lesson. What is it, fifteen minutes or three quarters? So, we arrived half an hour in advance and it was terribly busy. Snowworld would do well to indicate which days are busy and which are not. If we had known in advance that Sunday was a busy day, perhaps we should have gone another day. Now we didn't know anything.
Once there, we were already 'too late', but we had to wait extra long because the desk at the clothing rental was unmanned. On a very busy day. We do not think that is possible.
We ended up at our trial lesson 20 minutes later, even though we arrived well on time. Our question whether something could be arranged for this was not answered satisfactorily. We had to either wait three hours, or join the class and settle for less time. Ridiculous, given the hefty price that had to be paid for it. All in all: Commercial junk, only after money and little or no service.