This was a super disappointing experience. My hus...

This was a super disappointing experience. My husband and I were gifted two nights at Mohonk Mountain House from my parents and my sister as a wedding gift. My mother told the booking agent on the phone that this was meant to be our honeymoon and they told her that they would make it special for us. The night prior to our arrival, which was November 20, it had snowed perhaps four to five inches. Given that this "resort" is a mountain house which offers various winter activities, we did not foresee any issues. Upon our arrival, we were advised that most every activity for the next couple of days was canceled and trails were closed. We asked if perhaps we could ice skate (it says in the brochure that ice skating begins in November) and they told us at it was too warm and we could not ice skate. The horse drawn carriages were closed, the trails were closed, no fishing was permitted and the daily activities were all canceled. The nightly entertainment consisted of a woman and her hairless cat. The chess game did not even have all of the pieces. When we asked staff what there was to do, we were directed to the spa which is astronomically priced. Why would we want to spend another $400 on a spa treatment when we are suppposed to be getting all of these other cool activities included? To add insult to injury, they charge you $25 a night to put a television in the room - even when everything else is not operational.

To add insult to injury, nobody acknowledged that we were on our honeymoon at any point during our stay.

The food was extremely salty and the dining time very inconvenient. The food in the bar area was delicious, but very expensive. The room itself was tiny and did not have many amenities.

My parents contacted Mohonk staff regarding our subpar experience and, on three occasions during our stay, were told that they would discount the room ten percent each night and they would comp the bar bill and the television, but this took three phone calls. Upon examination of the bill, which they slip under your door at 4am, they did not make good on their word regarding the 10% discount on one of the nights. Also, beware hidden fees in your bill! $1,546.00 for two nights...

My parents spoke to Brian twice and Ms. Ippolito and they both reiterated that the house is undergoing a "transition" but we still don't know what that has to do with the terrible experience. My husband and I attempted to speak to Brian during our stay and he basically told me "too bad."

My husband, my parents, my sister and myself feel completely ripped off and would never recommend this place to anybody ever again.