Christopher McHale

Review of Carmax, Sterling VA

This is my second car from Carmax. The first was ...

This is my second car from Carmax. The first was a 2009 Cadillac SRX which I bought at 27k miles and had for 10 years and it ran to 191k miles. Just bought a VW Tijoun. The vehicle only had one key so the sales person put in an order for a second key. That was 1 month ago. I went by the maintenance department twice and each time I was told that the key guy was gone but they took information and said they would call me. To date no call back. I certainly hope I don't loose that 1 key while I'm waiting.