Miguel Udave

Review of Five Star Tours & Charter Bus ...

HORRIBLE CUSTOMER SERVICE! Please stay away from t...

HORRIBLE CUSTOMER SERVICE! Please stay away from this company. The owner is very unprofessional and rude. His office is always closed even when his hours are posted on yelp as open. I called and left a voicemail after waiting over an hour at his Santa Fe Depot office. He said, we changed our hours, not even a sorry. There is only one phone number available and when you try to talk to a live person the phone just rings.

Talked to the gentlemen in the information booth, ask him for an alternate number, he even said that the office is barely open and they only show up right before a scheduled tour.

Please, please stay away from this company. The owner insulted me and cussed me out on the phone and even threatened to not give me my tickets for an event I had paid over a month ago. I was ready to the call the police and report this as fraud.

After I left his office, an older couple was having similar issues as me, (bad customer service), the owner also was being rude and unprofessional.

I believe the owner might be bipolar or something.

Hope this was helpful, and again please stay away to avoid upsets, disappointments and frustration.