Hotel is charming. It is a very quiet hotel that ...

Hotel is charming. It is a very quiet hotel that feels like a little resort tucked right in to the busy heart of Toronto. Location is great. Right in the middle of everything that you will want to do while in Toronto. The staff were very friendly and professional. Price/value is very good. The rooms are really quiet. Our neighbouring room had a party one night and we couldn't hear it in our room, we slept fine. Even noises of ambulances, police sirens, typical big city noise was almost unheard in our room. A very good hotel for ensuring a good nights sleep.
The 2 negative things about our stay was:
(1) of the 4 elevators, only 2 were in service. While the hotel seems to not want to do certain upkeep (i think they are waiting to demolish it and build massive hotel/condo towers in its place), we had to wait about 3 to 5 minutes for an elevator every time we used the elevator, and the elevator was always jam packed with as many people as can fit in it. They should really fix their other 2 elevators so the guests don't have to travel to their room like this. Thats fairly minor in the grand scheme of the hotel stay. I would still have given them 4 /5 stars even with the elevator issues...... but the main negative thing regarding our stay is below...
(2) We left a ring on the table in our room and it went "missing" while the maid was cleaning the room. it was a $1500 ring, and after a genuine and in depth investigation by the hotel, the expected outcome of "nobody really knows where the ring went" was given to us. I can understand from their side that it is only our word that our ring was taken by someone, and they did a fairly thorough investigation, it's just that something like that shouldn't happen at a hotel so I feel obligated to make it known to other people thinking of staying here. Honestly I think its not common there. The staff seem very good and were very surprised when we told them of what happened. It was partly our fault for leaving the ring on the table while we stepped out for a couple hours. It was just really disappointing, it happened on my girlfriends birthday, and the hotel only offered us $40 off our total bill which was around $1,400 which was a gracious gesture, but not really anything aligned with making us feel better about what had happened.
Overall, not considering the ring being taken, the hotel experience was really good and the staff were very good. But considering the theft, I'm not too happy with my stay there.