Michael Vesper

Review of Sheraton Mirage Resort & Spa G...

Reception and appearence is rather grand however t...

Reception and appearence is rather grand however the 2 rooms we stay in carpet seems dirty
We had to argue we booked a king room as the hotel said they dont guarantee bookings from 3rd parties
We paid more for a king room and after 20 mins waiting at check in we got a king room
No offer of discount or free breakfast despite moving room and waiting
Spa has mould in the pipes or something
Both rooms have dirty curtains
Room service food isnt really hot perhaps serving food on warm plates would help?

Resort is ok but seems 5 star rating varies a lot