Angel Huitzil

Review of GSS America

If I could give this company zero stars I would. T...

If I could give this company zero stars I would. This company has been giving me the run around for almost 4 months now. My date of loss was September 10th, 2015. Today is December 8th, 2015 and they are still giving me the same excuse over and over again, saying that the rental agreement dates do not match the date of loss. First off, American Freedom is telling me that they "try" to get in contact with Hertz, (the company they need to get rental agreement from) and apparently it has taken then 4 months to get a hold of a single representative to fax over their required documents. I contacted Hertz myself and their supervisor told me they were not even aware that the client had personal insurance (American Freedom). Lori Corzi from Hertz told me they had to hire a team to figure out if the client had personal insurance. This goes to show that American Freedom insurance has not made any attempts to even contact the Hertz company. They simply do not want to pay for the damages their client has caused. This is why they are not attempting to even obtain all of the required documentation. I cannot believe that insurance companies like this even exist. The Illinois department of Insurance is going to here about this. It's not fair to anyone to be out of a vehicle for 4 months just because an insurance company does not feel like actually doing their job of obtaining the required documentation. Now again, I have to call Hertz myself to get the supervisor to send over the rental agreement for the 3rd time because I know American Freedom will do no such attempt to contact them.