3 years ago

Beware. Dishonest and greedy.

Beware. Dishonest and greedy.

Dealership had a rare 3/4 ton Yukon XL with low mileage. We have been looking for this vehicle for several years. We live six hours away. Struggled all day Friday trying to get the feedback we needed to make a decision. Once we settled on a price I put $2,000 down to secure it. When the purchase order arrived they snuck in a $609 anti-theft option. When I baulked at it the finance manager replied, It is already installed and included in the numbers. Not something I am adding on after the fact. Not true. Final price was $609 higher than the sticker price. They pre-install this on all new and used so why they aren t up front about it is puzzling. It s a nice add-on but not something we would have ordered. We planned on buying it regardless so we drove over. We finally got them to discount it to $169 after a lot of hassle. They also charged us $33 for the window sticker in addition to the negotiable $150 document fee. Excessive.

Their inspection report ( that took way too long to get ) did indicate it was missing the third row seat but failed to note the big cracks in the dash, missing cargo area floor mat and broken wiper washer sprayer. Hard to get that information from 350 miles away.

Lastly, while the salesman was pleasant to work with, surprisingly he couldn t explain the Stabiltrak and traction control features. A quick internet search explained this feature as a highly effective safety system that has been on all GM vehicles for years and should be a no brainer for a GM car salesman. There s a button for it on the dash, front and center. 90 day warranty they offer is nice but only if you have it serviced at their shop.

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